Terms and Conditions for Agreements and Bookings at Lapland Resorts AB.

Booking

Bookings can be made via online booking, email, or phone. For all bookings made by phone or email, the customer will be charged a booking fee of SEK 350.

The booking is valid for both Lapland Resorts AB and the customer, as soon as Lapland Resorts AB has received payment and the customer has not canceled their reservation within 10 days of the booking time.  By having paid for the booking, the customer has accepted the applicable payment and cancellation terms. It is the customer's responsibility to check the confirmation and ensure that the arrival and departure dates are correct.

Payment

When booking online, the full amount will be charged to the booker's payment card at the time of purchase. For bookings made via email or phone, a payment link will be sent to the booker's email address. Via the payment link, the booker will pay 100 % of the booking sum using their payment card. Payment must be made within 10 days of the order date; if payment is not made within this period, the stay will be canceled.

For bookings less than 10 days before the arrival date, free cancellation does not apply and payment is due immediately.

If you have a gift card you wish to use, please contact the booking department.

Cancellation

Vid avbeställning gjord tidigare än tjugonio (29) dagar före avtalad ankomstdag återbetalas 80% av bokningssumman. Vid avbeställning gjord senare än tjugonio (29) dagar före avtalad ankomstdag återbetalas 10% av bokningssumman. Vid avbeställning på ankomstdagen eller noshow sker ingen återbetalning. Eventuell erlagd avgift för avbeställningsskydd återbetalas ej.

Cancellation can be made in writing or verbally. Verbal cancellation is only valid after the customer has received written confirmation from Lapland Resorts AB. Written cancellation shall be deemed to have occurred at the time the cancellation is received by Lapland Resorts AB.

Cancellation protection due to illness etc.

The client has the right to purchase cancellation protection at the time of booking for SEK 500 per booking. The cancellation protection can be applied up to the day before arrival. The fee for the cancellation protection is non-refundable in case of cancellation. With the exception of an administration fee of 20% of the total amount and the fee for the cancellation protection, the cancellation protection means that the client is protected against cancellation costs due to the following circumstances, which must not have been known at the time of booking:;

a) Death, illness, or accident of a serious nature that affects the client, the client's spouse, cohabiting partner, family, or travel companion.

b) Conscription into the armed forces or civil defense;

Cancellations can be made in writing or verbally. Verbal cancellations are only valid after the customer has received written confirmation from Lapland Resorts AB. Written cancellations are considered to have occurred at the time the cancellation is received by Lapland Resorts AB. In order to invoke the reimbursement rules of the cancellation protection, the customer must be able to prove the impediment with a certificate from, for example, a doctor, authority, or insurance company. The certificate should be sent to Lapland Resorts AB as soon as possible, preferably within one week of the cancellation date. In the event of an interrupted stay, Lapland Resorts AB will refund the payment made for remaining full days, provided that the interruption is due to circumstances related to points a) or b) above.. 

Changes

The customer has the right to make changes to their booking after approval from Lapland Resorts AB. For any changes, Lapland Resorts AB will charge a change fee of two hundred (200) SEK per change. Lapland Resorts AB reserves the right to move the customer to another equivalent cabin/room/apartment due to events beyond Lapland Resorts AB's control. If possible, Lapland Resorts AB shall inform the customer of such changes before check-in, and otherwise as soon as possible. The customer does not have the right to completely or partly omit payment of agreed fees due to changes under this provision.

Client's rights

The customer may terminate the agreement if Lapland Resorts AB does not provide the cabin/room/apartment in the promised condition or at the right time and cannot offer a comparable cabin/room/apartment. If the customer terminates the agreement on this ground, Lapland Resorts AB shall refund the entire rental amount, less any benefit the customer may have had from the cabin/room. Instead of terminating the agreement, the customer may request that Lapland Resorts AB reduce the rent.

Client's duty of care

The client shall take good care of the cottage/room/apartment and follow the rules, instructions, and regulations applicable to the facility. The client is responsible for all damages to the cottage/room/apartment and its furnishings caused by the client or anyone in the client's party being negligent. The cottage/room/apartment may not be used for any purpose other than what was agreed upon at booking, and the client may not allow more people to stay overnight in the cottage/room/apartment than what the client stated at booking. If the booking concerns a cottage, the cottage must be left in a clean condition. A cleaning fee will be charged for inadequate cleaning. All rooms/cottages and common areas are non-smoking.

War, natural disasters, strikes, etc.

The parties have the right to terminate the agreement if the cabin/room/apartment cannot be provided due to acts of war, natural disasters, labor disputes, prolonged interruptions in water or energy supply, fire, or other similar major events that could not be foreseen or influenced. If the agreement is terminated in accordance with this provision, Lapland Resorts AB shall refund any payment made by the customer, less any benefits the customer has received from the cabin/room. Lapland Resorts AB will only refund payments made by the customer in the event of transport strikes/disruptions if the transport has been booked by Lapland Resorts AB.

Complaint

Any remarks shall be made immediately during your stay to the facility or to a person designated by the facility. The customer is not entitled to claim defects if the customer does not notify Lapland Resorts AB within a reasonable time after the customer noticed or should have noticed the defect.

Dispute

In the event the customer has complaints to make and an agreement cannot be reached between Lapland Resorts AB and the customer, the customer has the option to refer the dispute to the National Board for Consumer Disputes or a general court.